It shouldn’t be hard to answer the call of the wild, to become fully immersed in the outdoors and be prepared for whatever nature throws at you. Here at Ace Camp, our mission is to deliver outdoor enthusiasts the gear that becomes the catalyst that gets you out there.The experience is everything, and we’re here to make it easier for you to have those unforgettable adventures.
We understand that it’s essential to trust your equipment. Quality has been our number-one priority since Ace Camp was established internationally in 2000. Since that time, we’ve been manufacturing high-quality products for reasonable prices for a broad range of outdoor activities. With over 200 products in our line of camping equipment and emergency preparedness gear, we outfit customers around the world for adventures close to home or far-away. Even when roughing it, certain necessities can elevate a decent outing to the trip of a lifetime.
In 2012 we moved operations to the outdoor mecca of Salt Lake City as a base to pioneer new products and better serve the American market. Our state of the art facility guarantees that you get your order fast and on time. Now all you have to worry about is which adventure you’re planning on next.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mezalyn (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://elixura.pro
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I wanted a cup that is suitable for my small coffee needs and this is a right fit. The weight is good as well. The best thing about this cup is that it retains the coffee heat longer than usual cups do. It is insulated so you don't feel the heat when you touch the cup. overall I am really happy with this cup and I would recommend this to anyone
Well made and super shiny as they exit the dishwasher. They keep coffee HOT. The only downside is you can’t put them in the microwave to reheat coffee without causing an electrical storm inside the microwave...oops.
Excellent looking cups, overall I was very pleased. As advertised they are double walled and do a pretty good job of retaining their temperature.
Ideal mugs for tea, probably a little large for coffee. Perfect for a decent cup of tea, purchased with a teapot for serving guests, the double wall insulation guarantees that all tea is consumed.
Love these cups. Perfect for a triple shot. Keeps espresso hot. Easy to clean. And the best size on the market.
This is a great cup. Dishwasher safe and keeps my coffee hot. Relatively thin wall. I would recommend this to anyone.
Nice cup. Keeps the coffee hotter than a regular cup.
Made of premium materials, and good insulation
Great price and quality